Loomy Returns & Refund Policy

You may request a return if your item meets all of the following conditions:

• The return request is made within 30 days of delivery
• The item is unused, unworn, and in original condition
• The item is returned with original packaging when applicable

For hygiene, safety, and product integrity, we cannot accept returns for:

• Worn or used slippers
• Items returned in damaged or altered condition
• Final sale or clearance items, if marked as such
• Returns requested outside the eligible return window

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review and resolve the issue.

To request a return, please contact our support team with your order details.

1. Send us your order number
2. Tell us the reason for the return
3. Include clear photos if the item arrived damaged or incorrect

Once approved, we will send you the next steps and return instructions.

Return shipping responsibility depends on the reason for the return.

• If the item arrived damaged, defective, or incorrect, we will review the case and provide support accordingly
• For standard returns, the customer may be responsible for return shipping costs

We recommend using a tracked shipping service, as Loomy cannot guarantee receipt of items sent without tracking.

After your returned item is received and inspected, approved refunds are processed to your original payment method.

• Inspection and approval: 3–5 business days
• Refund issued to: original payment method
• Bank posting time: may take an additional 5–10 business days

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A short explanation of the issue
• Clear photos showing the condition of the item

Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or other support.

For international orders, return handling may vary based on destination and shipping method.

• Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect
• Customs duties, taxes, and import fees are non-refundable
• Loomy is not liable for customs clearance delays or third-party shipping delays once the parcel is in transit

Because our products are handmade, small differences in stitch detail, yarn texture, or color tone may occur from one piece to another.

These natural variations are part of the beauty of handmade production and do not qualify as defects.

We are here to help make the process simple and reassuring.

Contact our support team and we will guide you through the next step as quickly as possible.